FREQUENTLY ASKED QUESTIONS

Why pyrobazaar.com?

• Experienced in selling crackers since 2000

• Quality crackers at affordable price

• Handpicked products from leading manufacturers

• Excellent customer care

• Easy payment procedure

• Prompt delivery or dispatch

How to confirm the delivery to my Town or City?

By entering your state, District and Town name from the pop up screen before entering our website.

How to know the crackers you sent are new?

We only buy, stock and sell crackers which is less than a year old. All crackers have a shelf life of 5 years. We assure you a quality product.

How are my crackers sent?

The crackers are sent by authorized surface transporters(Lorry) only. It’s not sent through courier services.

How to confirm my order?

The moment your order is invoiced you shall receive an sms saying your order is under process.

How will you know if I deposit money by cash or make a bank transfer?

Its your sole responsibility to inform us by Email (Only) with Date of transaction, Bank Name, Branch Name, Amount and Your Order Number and mode of payment.

How to know the status of my order?

By clicking “Track your order” from the bottom of the home screen you can know the status of the order.

How long does it take to deliver?

Please refer “Delivery Chart” in shipping policy to know the delivery time.

Is there any delivery charges?

Please refer “Delivery Chart” in shipping policy to know about the deliver charges.

What if the goods are damaged during transport?

We shall not be responsible for any damage of goods during transport caused by the transporter. No replacement will be done either by cash or kind by us.

What if the goods are lost by the transporter?

We shall not be responsible for any loss of goods during transport caused by the transporter. No replacement will be done either by cash or kind by us. Our responsibility end the moment we hand over your good to the transporter.

How to make payment?

We offer multiple payment methods.

a) Instant online payment by payment gateway

b)Bank Transfer or net banking

c) Demand Draft

d) Cheque Deposit or Cash Deposit

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on www.pyrobazaar.com?

Your online transaction on www.pyrobazaar.com is secure with the highest levels of transaction security currently available on the Internet.

All credit card and debit card payments on our website are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure

password service for online transactions, providing an additional layer of security through identity verification.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference:

Return Policy:

A) 100% refund will be given to customers if the order is cancelled before execution.

B) 100% the refund is applicable to orders before the goods are dispatched from our godown in sivakasi.

C) Once an order is cancelled; the refund will be given within 7 working days from the date of cancellation of the order.

D) The refund amount will be credited to the bank account specified by the customer or to the customer bank account.